Last updated: 11 August 2026
Metal Group Recycling Pty Ltd (ABN 38 677 816 965) is a mobile scrap metal recycling business serving customers in Victoria. This Privacy Policy explains how we collect, use, hold and disclose personal information through our website, enquiries and services.
We aim to handle personal information responsibly and in a manner consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.
Personal information we collect
The information we collect depends on how you interact with us. It may include:
- your name, phone number, email address and suburb or pickup location;
- details you give us when requesting a quote or pickup, including the type and approximate quantity of material, vehicle details and photographs;
- identity and proof-of-ownership information where we need it for a transaction, fraud prevention or legal compliance;
- communications with us, including enquiry messages, call notes and service records; and
- technical information such as your IP address, device and browser type, pages viewed, cookie identifiers and how you use the website.
How we collect information
We collect information directly from you when you contact us, submit a website form, call, email, send photographs or arrange a service. We also collect limited technical information automatically through cookies and similar technologies when you use our website.
Why we use personal information
We use personal information to respond to enquiries, prepare quotes, arrange and provide collection services, verify identity or ownership where required, process and keep transaction records, communicate with you, prevent fraud, meet legal obligations, protect our systems and improve our website and advertising.
We do not sell personal information. We do not add you to a marketing list unless you ask us to. We may send service-related messages about an enquiry, booking or transaction.
Cookies, analytics and security tools
Our website uses cookies and similar technologies. We use Google services for website measurement and advertising measurement, and Cloudflare Turnstile to help protect forms from spam and abuse. These providers may collect technical information such as device, browser, IP and interaction data under their own privacy policies.
You can manage cookies through your browser settings. Disabling cookies may affect some website features, including form security checks.
When we disclose information
We may disclose information to employees and contractors who need it to provide services, website and hosting providers, email and communications providers, analytics, advertising and form-security providers, payment or professional advisers, and government, law-enforcement or regulatory bodies where required or authorised by law.
Some technology providers may process information outside Australia, including in countries where Google, Cloudflare or their service providers operate. We use providers that are appropriate for our business needs and take reasonable steps to protect information handled on our behalf.
How we hold and protect information
We hold information in business records, email systems, website systems and provider platforms. We take reasonable administrative, technical and physical steps to protect it from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage system is completely secure.
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, legal and record-keeping obligations, and resolving disputes. We then take reasonable steps to delete or de-identify it where appropriate.
Access, correction and complaints
You may ask us to access or correct personal information we hold about you. You may also make a privacy complaint. Please email info@metalgrouprecycling.com.au with enough detail for us to identify the relevant information. We may ask you to verify your identity before acting on a request.
We will investigate privacy complaints and respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Third-party websites
Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, not this one.
Changes to this policy
We may update this policy from time to time. The updated version will be published on this page with a revised last-updated date.
Contact us
Metal Group Recycling Pty Ltd
Melbourne, Victoria
Email: info@metalgrouprecycling.com.au
Phone: +61 452 610 349